O'Reilly Auto Parts in Independence, MO Open now

Reviews about O'Reilly Auto Parts

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  July 16, 2019, by Donna Reynolds
  Severely severely disappointed and angry. We made 2 separate calls to the store to confirm on a price quote after already going to the store several times today to get parts. We live a good 25 minutes away from the store and let the associate answering the phone know this and that we wanted to be 100% sure of the quotes given. When we arrived at the store the price was a $85 price difference. When we explained the situation to another associate we were given the excuse that the girl answering the phone was new. I remember even making the comment to my husband when he called and it was the girl who answered "maybe ask for someone else, that girl didn't even know how to answer the phone when we were in there earlier" but Chloe reassured my husband the price was correct not only the first time he called, but the second time as well. When in the store talking to what I assumed was the manager on duty he offered no solution and nothing to rectify the problem and just said "I can't help you, I'll get fired man". Out the door we went never to return to O'Reilly again. We called advanced auto parts, got a price match as well as a discount offered to us after they heard our situation with O'Reilly. I truly hope that O'Reilly will better train their staff before allowing them to answer calls and give price quotes, otherwise I do believe that they will continue having this problem.